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Return & Refund Policy


The Return & Refund details are given below. All food and beverage products are non-returnable. 

 

Return policy for all other items

Our policy lasts 10 days. If 10 days have gone by since the date of delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it in. It must also be in the original packaging. 

To complete your request for return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once the item you wish to return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

On refund, on any order, Good & Service Charge, COD charge, any shipping charge and RTO charge and payment gateway charge will not be considered. We do not refund any kind of taxes which has already been deducted. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, kindly contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please mail us at [email protected] or call us at +91 9830448454.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a defective or damaged product, kindly send us an email at [email protected] and return the item to 5A, Earle Street, Ground Floor, Kolkata West Bengal 700026 India, and we will send you a replacement at the earliest.

Shipping

To return your product, you should mail your product to

5A, Earle Street, Ground Floor, Kolkata West Bengal 700026 India. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.